Shipping Policy

At Dorme, we aim to make your order experience simple, calm, and transparent.

Processing Time

Orders are processed within 1–3 business days after your order is placed.

Business days exclude weekends and Australian public holidays.

Shipping Times

Once your order has been processed and dispatched, estimated delivery times are:

Australia: 7–10 business days

Please note that delivery times are estimates only and may vary depending on your location, courier delays, customs processing, peak periods, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, Dorme may offer free shipping promotions. Any free shipping offer will be clearly shown at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

Tracking updates may take a few business days to appear after dispatch, especially while the parcel is being transferred between carriers.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or local fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise at checkout.

Shipping Delays

While we aim to deliver every order as quickly as possible, delays may occur due to high demand, customs inspections, courier disruptions, weather, or other external factors.

If your order has not arrived within the estimated delivery window, please contact us at support@dorme.com.au with your order number and we’ll help check the status for you.