Terms of service

Terms of Service

Overview

This website is operated by ARISTO COMMERCE LTD, trading as Dorme.

Throughout the site, the terms “we”, “us” and “our” refer to Dorme.

Dorme operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.

Dorme is powered by Shopify, which enables us to provide our online store and related services to you.

These Terms of Service, together with any policies referenced on this website, describe your rights and responsibilities when you access, browse, use, or purchase from our website.

Please read these Terms carefully before using our website. By visiting, interacting with, or purchasing from Dorme, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Returns & Refund Policy.

If you do not agree to these Terms, you should not access or use our website.

Section 1 — Access and Account

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use this website on devices you own or manage.

To use certain parts of our website, including placing an order, you may be asked to provide information such as your name, email address, billing address, shipping address, and payment information.

You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account details and for all activity that occurs under your account.

Section 2 — Our Products

We make every effort to display our products as accurately as possible, including product images, colours, descriptions, sizes, features, and pricing.

However, product colours and appearance may vary slightly depending on your device, screen settings, lighting, and photography.

Dorme products are designed to support a more comfortable and considered sleep routine.

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Product information provided on this website should not be taken as medical advice.

If you have ongoing pain, sleep issues, or a medical condition, please speak with a qualified healthcare professional before using our products.

We reserve the right to update, modify, or discontinue any product at any time without notice.

Section 3 — Orders

When you place an order with Dorme, you are making an offer to purchase the selected product or products.

We reserve the right to accept, decline, cancel, or limit any order at our discretion, including where we suspect fraud, incorrect pricing, product unavailability, or misuse of promotions.

Your order is not accepted until we confirm acceptance and process your payment.

Please review your order carefully before submitting it. Once an order has been accepted or dispatched, we may not be able to make changes or cancel it.

If we cancel or make changes to an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.

Purchases are subject to our Returns & Refund Policy.

You agree that products purchased from Dorme are for personal or household use and not for commercial resale unless we have agreed otherwise in writing.

Section 4 — Prices, Payments and Billing

All prices shown on our website are listed in the currency displayed at checkout.

Prices, discounts, promotions, and product availability may change at any time without notice.

The price charged for a product will be the price shown at the time your order is placed, unless there is an obvious error.

Unless otherwise stated, prices do not include shipping fees, customs duties, import taxes, or other local charges that may apply.

You agree to provide current, complete, and accurate billing and payment information for all purchases made through our website.

By submitting payment information, you represent and warrant that:

  • The payment information you provide is true, correct, and complete

  • You are authorised to use the selected payment method

  • Charges incurred by you will be honoured by your payment provider

  • You will pay all charges incurred by you at the listed price, including any applicable shipping fees, taxes, or other charges

Section 5 — Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by couriers, customs processing, incorrect shipping details, weather events, peak periods, or other circumstances outside our control.

Once an order has been dispatched, tracking information will be provided by email where available.

Risk in the goods may pass to you once the order has been delivered to the address provided at checkout.

Please ensure your shipping details are accurate before placing your order.

Section 6 — Returns and Refunds

Returns, refunds, exchanges, and our 30-night comfort guarantee are governed by our Returns & Refund Policy.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under applicable consumer laws, including Australian Consumer Law where it applies.

Section 7 — Intellectual Property

All content on this website, including text, images, logos, product names, graphics, videos, designs, branding, layout, and written content, is owned by or licensed to Dorme.

You may not copy, reproduce, distribute, modify, publish, display, sell, or use any part of this website or its content without our prior written permission.

Dorme’s name, logos, product names, designs, and branding are trademarks or brand assets of Dorme or its licensors.

Shopify’s name, logo, product names, and related branding are trademarks of Shopify.

All other trademarks, logos, and brand names appearing on this website belong to their respective owners.

Section 8 — Optional Tools and Third-Party Services

We may provide access to third-party tools, apps, payment providers, or services through our website.

These tools and services are provided “as is” and “as available”.

We do not control, monitor, or guarantee third-party tools or services and are not responsible for their performance, availability, accuracy, or security.

Your use of third-party tools is at your own risk and may be subject to separate terms and policies from the relevant provider.

Section 9 — Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, policies, or actions of any third-party websites.

If you choose to access third-party links, you do so at your own risk.

Any complaints, claims, concerns, or questions about third-party products or services should be directed to the relevant third party.

Section 10 — Relationship With Shopify

Dorme is powered by Shopify, which enables us to provide our online store and related services.

However, any purchases made through our website are made directly with Dorme.

By using our website, you acknowledge that Shopify is not responsible for any aspect of sales between you and Dorme, including any injury, damage, loss, issue, refund, return, or dispute arising from products purchased through our store.

Section 11 — Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed by Dorme, Shopify, payment providers, shipping providers, marketing platforms, analytics providers, and other service providers required to operate our store.

Please review our Privacy Policy for more information about how we collect, use, store, and protect your personal information.

Section 12 — Feedback, Reviews and Submissions

If you submit, upload, email, post, or otherwise provide ideas, suggestions, feedback, reviews, photos, videos, testimonials, or other content to Dorme, you grant us a worldwide, royalty-free, sublicensable, transferable licence to use, reproduce, edit, publish, display, distribute, and promote that content for business, marketing, and operational purposes.

You confirm that:

  • You own or have the necessary rights to submit the content

  • Your content does not violate the rights of any third party

  • Your content is truthful and not misleading

  • You have disclosed any compensation, incentive, or free product received in connection with your submission

We may monitor, edit, reject, or remove content at our discretion, including content that is offensive, unlawful, misleading, defamatory, abusive, obscene, or violates another party’s rights.

Section 13 — Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.

We reserve the right to correct any errors, update information, cancel orders, or change product availability at any time without prior notice, including after you have submitted an order.

Section 14 — Prohibited Uses

You may use our website for lawful purposes only.

You must not use our website:

  • For any unlawful, fraudulent, or malicious purpose

  • To violate any laws, regulations, or third-party rights

  • To infringe our intellectual property or the intellectual property of others

  • To harass, abuse, defame, threaten, intimidate, or harm another person

  • To submit false, misleading, or inaccurate information

  • To upload viruses, malware, or malicious code

  • To spam, phish, scrape, crawl, or collect personal information

  • To interfere with the security or functionality of the website

  • To impersonate another person or business

  • To use automated tools, bots, or scraping systems without our permission

  • To resell, duplicate, copy, or exploit any part of our website or services without authorisation

We reserve the right to restrict, suspend, or terminate access to our website if we believe these Terms have been breached.

Section 15 — Termination

We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have breached these Terms or used our website in a way that may harm Dorme, Shopify, other users, or third parties.

Any obligations or liabilities incurred before termination will continue to apply after termination.

Sections relating to intellectual property, privacy, feedback, limitation of liability, indemnification, governing law, and any other provisions that by their nature should survive termination will continue to apply.

Section 16 — Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will be uninterrupted, secure, error-free, or available at all times.

To the maximum extent permitted by law, we disclaim all warranties, representations, and conditions, whether express or implied, except where they cannot be excluded under applicable law.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under applicable consumer laws.

Section 17 — Limitation of Liability

To the maximum extent permitted by law, Dorme, ARISTO COMMERCE LTD, our directors, officers, employees, contractors, affiliates, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of our website, services, or products.

This includes, without limitation, loss of profits, revenue, savings, data, business opportunity, goodwill, or replacement costs.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

Section 18 — Indemnification

You agree to indemnify and hold harmless Dorme, ARISTO COMMERCE LTD, Shopify, and our affiliates, directors, officers, employees, contractors, service providers, and licensors from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your breach of these Terms

  • Your violation of any law

  • Your infringement of any third-party rights

  • Your misuse of our website or services

Section 19 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed from these Terms.

The remaining provisions will remain valid and enforceable.

Section 20 — Waiver and Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies posted on our website, form the entire agreement between you and Dorme regarding your use of our website and services.

Any ambiguity in these Terms will not be interpreted against the drafting party.

Section 21 — Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate our rights and obligations under these Terms without notice or consent.

Section 22 — Governing Law

These Terms of Service are governed by the laws of England and Wales.

Nothing in this section limits any rights you may have under applicable local consumer laws, including Australian Consumer Law where it applies.

Section 23 — Changes To These Terms

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

Your continued use of our website after changes are posted means you accept those changes.

Section 24 — Contact Information

Questions about these Terms of Service should be sent to us at:

Dorme
Operated by ARISTO COMMERCE LTD
Company number: 16364614
Registered office address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: support@dorme.com.au

Please note that our registered office address is not a return address. For returns, please contact us first so we can provide the correct return instructions.

Last updated: 9 June 2026